Privacy Policy

This Privacy Policy explains how Aatralex Private Limited ("Fabeo," "we," "us," or "our"), operating fabeo.ai (the "Service"), collects, uses, discloses, and protects personal information. This Policy applies to users globally and is designed to address requirements under India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), the EU/UK General Data Protection Regulation ("GDPR"), and the California Consumer Privacy Act / California Privacy Rights Act ("CCPA/CPRA"), where applicable to you.

1. Who We Are

Aatralex Private Limited, registered office at Plot 2A3, Bala Garden Extn, Manickam Nagar, Madambakkam, Chennai – 600126, India, is the entity responsible for the processing of your personal data described in this Policy ("Data Fiduciary" under the DPDP Act / "Data Controller" under GDPR).

2. Information We Collect

3. How We Use Your Information

We use personal information to:

1. provide, operate, and maintain the Service, including generating and delivering video content;
2. process payments and manage your account;
3. communicate with you about your account, updates, or support requests;
4. analyze usage to improve the Service (via Google Analytics);
5. measure and optimize our advertising (via Meta Pixel);
6. improve and train our AI models, using an anonymized and de-identified variant of prompts and Generated Output (see Section 4);
7. comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.

4. Use of Content for Model Improvement

We may use an anonymized, de-identified variant of prompts and Generated Output to evaluate, improve, and train our models. This does not include your account information, billing details, or other directly identifying information.

5. Legal Basis for Processing (GDPR/UK GDPR)

Where GDPR or UK GDPR applies to you, we rely on the following legal bases:

• Performance of a contract — to provide the Service you've signed up for
• Legitimate interests — for analytics, security, fraud prevention, and product improvement, balanced against your rights
• Consent — for marketing/advertising cookies (Meta Pixel) and any other processing where consent is required, which you may withdraw at any time
• Legal obligation — where required to comply with applicable law

6. How We Share Your Information

We share personal information with the following categories of third-party processors, strictly for the purposes described:

We do not sell personal information to third parties for their own independent marketing purposes. Where required under CCPA/CPRA, our sharing of data with advertising partners like Meta for cross-context behavioral advertising may be considered a "share" under that law — see Section 9.3 for your opt-out rights.

We may also disclose information where required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

7. International Data Transfers

Our infrastructure is hosted on AWS servers located in the United States. If you are located in the EEA, UK, Switzerland, India, or elsewhere, your information will be transferred to and processed in the United States.

8. Data Retention

• Uploaded Content & Generated Output (Active Accounts): retained for 60–90 days from the date of creation, after which it is automatically and permanently deleted from our active systems. We recommend downloading and independently backing up any content you wish to keep long-term.
• Account Data After Closure: if you close your account or your subscription ends, we will delete your remaining account data, including any retained content, within 30 days, except where we are legally required to retain certain records (e.g., billing records for tax/accounting purposes).

9. Your Rights

9.1 If you are in the EEA, UK, or Switzerland (GDPR/UK GDPR)

You have the right to: access your personal data; correct inaccurate data; request erasure; restrict or object to processing; request data portability; and withdraw consent at any time (without affecting prior lawful processing). To exercise these rights, contact support@fabeo.ai.

9.2 If you are in India (DPDP Act)

As a Data Principal, you have the right to: obtain a summary of your personal data and processing activities; request correction, completion, updating, or erasure of your personal data; withdraw consent at any time; nominate another individual to exercise your rights in the event of death or incapacity; and file a complaint with our Grievance Officer (Section 12) or, if unresolved, with the Data Protection Board of India.

9.3 If you are in California (CCPA/CPRA)

You have the right to: know what personal information we collect, use, and share; request deletion; correct inaccurate information; and opt out of the "sale" or "sharing" of personal information (which may include data shared with advertising partners like Meta for behavioral advertising). We do not discriminate against users who exercise these rights.

9.4 All Users

Regardless of location, you may contact us at support@fabeo.ai to ask questions or exercise any applicable rights, and we will respond consistent with applicable law.

10. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from someone under 18, we will take steps to delete it.

12. Grievance Officer / Contact

In accordance with applicable Indian law, questions, complaints, or requests regarding this Privacy Policy or your personal data may be directed to:

Grievance Officer: Arunkumar Krishnan
Email: support@fabeo.ai
Address: Tower B, 10th Floor, World Trade Center, No. 5/142, Rajiv Gandhi Salai (OMR), Perungudi, Chennai – 600096

13. Cookies

Our use of cookies and similar tracking technologies (including Google Analytics and Meta Pixel) is described in our separate Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or by email, and the "Last Updated" date above will be revised accordingly.